Building a Good Relationship with your Managed Service Provider
Good relationships are essential to your business success. Connections with customers, clients, vendors, suppliers, and service providers impact your bottom line. Here’s how to develop a strong relationship with your Managed Service Provider (MSP).
Your MSP manages your IT and protects your end-user systems for a consistent subscription fee. Businesses partner with MSPs to:
- Improve efficiency and flexibility
- Enhance security and compliance
- Take a proactive approach to system maintenance
- Reduce costs and enjoy predictable pricing
- Gain access to new technologies
Along with overseeing smooth IT operations, the MSP’s experts can advise and consult. The following strategies can help you build a good relationship with your MSP.
Open the Lines of Communication
Transparency in the relationship can make a big difference. With a deeper knowledge of your needs, the MSP can better plan your technology solutions. Communicate goals and the direction you want to take your business. This lets the MSP collaborate to enhance your IT capabilities.
A service provider frees up internal IT staff for strategic planning, special projects. If those initiatives mean are going to affect your systems now or in the future, let the MSP know in advance. Being aware of small changes can help them prevent a much bigger problem down the road. After all, the MSP team offers deep understanding of your technology and security. Getting their input can help you see a bigger return on investment from any new IT plans.
Invest the Time Upfront
As with any relationship that will stand up long-term, you’ll need to invest some time upfront. Taking a “pay and be done with it” approach will reduce the relationship’s value.
You don’t want a “one size fits all” IT solution from your MSP. To solve IT problems with a tailored solution, the MSP needs to understand your needs. They need to survey and access existing technology and understand your IT strategy.
This can seem counterintuitive. Why am I spending more time now talking about IT when the goal is to think about it less? Because this “getting to know you” phase is critical to a successful setup. Your MSP wants to provide a superior service. To leverage available tech, they need to know how to setup a solution that satisfies your needs. The good news is that once it’s up and running, your time spent managing and monitoring IT is dramatically reduced.
Establish Roles and Responsibilities
Knowing what to expect of the relationship will help too. You’ll want a clearly defined Service Level Agreement. In setting that up, remember any relationship is better when you know and play to strengths. In establishing the MSP partnership parameters, honestly assess in-house IT strengths and weaknesses. Craft an agreement that lets your people do what they do best, and gets the MSP team to fill in the gaps. This lets everyone contribute something of value, which is always a good thing.
Review the Relationship
No, you don’t need to go to couples counseling together. Still, it will help your relationship with the MSP if you check-in regularly. Someone at your business should have scheduled updates with the MSP account manager. This is an opportunity for you both to explore what’s working and what’s not and discuss future plans.
Relationships grow and evolve. Laying the groundwork from the outset for a good relationship with your MSP. You’ll be glad you did. The better the relationship, the bigger the benefits to your bottom line.
Looking for a new MSP relationship to support your IT needs? Give us a call at (317) 936-3300 or contact us here.