The buzzword relating to IT Support is “Managed Services”, and every day more and more businesses are jumping on the bandwagon. But what does managed services actually mean and how can you tell if an IT Support company is not just using the word as a marketing tool, but is in fact only offering “flat rate” services packaged as “managed services”?
As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.
The Real Benefits of Managed Services
Put in simple terms – one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.
A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.
Reduced costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality
24-hour monitoring: Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.
6 Additional Benefits Of Managed Services:
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise-level support
- Minimized downtime
- Allows the focus to be on running the business, and not the technology
- Peace of mind from knowing that the network is monitored 24/7/365
Which type of maintenance do you currently have?
If you answer “no” to any of the following questions, you are utilizing a break-fix methodology to maintain your network, and may benefit from a managed service methodology without costing you more.
- Do you find out immediately if your data back-up fails to run?
- Do you know which equipment on your network is aging and might need replacing in the next 6 months?
- Do you know if your server and all of your desktops have the latest anti-virus updates installed and are functioning correctly?
- Do you know if the latest security patches have been installed on your network?
- Do you know who the heaviest internet users are, and whether they are downloading large files which can slow down the network, or accessing innappropriate web sites?
- Do you know which PCs are running out of memory, affecting user performance?
- Do you know which PCs are running out of hard drive space? Or have high disk utilization?
- Do you have one number to call for all of your technology service requirements?
- Do you only hear from your computer guys “after” things break?
- Do you know the status in real time of your server’s storage health?