Privacy

Privacy Policy
Last Updated: January 7, 2026

JPtheGeek (“us”, “we”, or “our”) operates the [https://jpthegeek.com](https://jpthegeek.com) website and related IT services (the “Service”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including website interactions, managed IT services, support communications, and SMS/text messaging.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from [https://jpthegeek.com](https://jpthegeek.com).

Information Collection and Use
We collect several different types of information for various purposes to provide, operate, and improve our Service.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:
* First and last name
* Email address
* Phone number (including mobile number for SMS)
* Company or organization name
* Billing and payment information
* Service and mailing address (City, State, ZIP/Postal code, Country)
Usage and Technical Data
We may collect information about how the Service is accessed and used, including:
* Internet Protocol (IP) address
* Browser type and version
* Device identifiers and configurations
* Pages visited, time and date of visits, and time spent on pages
* Service usage logs and diagnostic data
Communication Data
We may collect records of communications between you and JPtheGeek, including:
* Support ticket details
* Email communications
* Chat transcripts
* Phone call recordings (where permitted by law and with consent)
* SMS/text message logs

Tracking Technologies and Cookies
We use cookies and similar tracking technologies (such as beacons, tags, and scripts) to track activity on our Service and store certain information.
Cookies are small files with a unique identifier sent to your browser and stored on your device. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. If you do not accept cookies, some portions of the Service may not function properly.
Cookies We Use
*Session Cookies – to operate the Service
*Preference Cookies – to remember your preferences and settings
*Security Cookies – for security purposes

Use of Data
JPtheGeek uses collected data for the following purposes:
* To provide, operate, and maintain the Service
* To manage customer accounts and deliver IT support services
* To notify you about changes to our Service
* To communicate about support tickets, service requests, and appointments
* To send important system alerts and security notifications
* To process billing and payments
* To improve our services and customer experience
* To monitor and analyze Service usage
* To detect, prevent, and address technical or security issues
* To comply with legal and regulatory obligations

SMS / Text Messaging
What We Collect
When you opt in to receive SMS/text messages from JPtheGeek, we may collect:
* Your mobile phone number
* SMS consent status and timestamp
* Message delivery receipts
* Your responses to our messages
How We Use SMS Data
SMS messages may be sent for:
* IT support ticket updates and status changes
* Service appointment confirmations and reminders
* Critical system or security alerts
* Two-factor authentication (2FA) codes
* Billing, payment, and invoice notifications
Message Frequency
Message frequency varies based on your service activity. You may receive multiple messages during active support incidents or none during periods of inactivity.
Opting Out
You may opt out of SMS communications at any time by:
* Replying **STOP** to any SMS message
* Updating your preferences in the customer portal
* Emailing support@jpthegeek.com
* Calling our support line
After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-subscribe.
SMS Data Sharing
We do not sell or rent your phone number or SMS data. SMS data may be shared only with:
* Service providers that assist with message delivery (e.g., Azure Communication Services)
* Law enforcement or regulatory authorities when required by law
Service Providers
We may employ third-party companies and individuals to facilitate our Service, perform Service-related services, or assist in analyzing how our Service is used. These Service Providers have access to Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party analytics providers, including Google Analytics, to monitor and analyze website usage. Google may use collected data in accordance with its own privacy policies. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside the United States and provide information to us, you consent to the transfer and processing of your data in the United States. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data
JPtheGeek may disclose your Personal Data in good faith when necessary to:
* Comply with a legal obligation
* Protect and defend the rights or property of JPtheGeek
* Prevent or investigate possible wrongdoing
* Protect the personal safety of users or the public
* Protect against legal liability

Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy:
* Active customer data: Duration of the service relationship
* Support ticket history: Up to 7 years
* SMS message logs: Approximately 90 days
* SMS consent and opt-out records: Retained for compliance purposes
* Billing and financial records: As required by law

Security of Data
The security of your data is important to us. We implement commercially reasonable technical and organizational safeguards, including encryption, access controls, authentication measures, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Sites
Our Service may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review their privacy policies.

Children’s Privacy
Our Service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you believe a child has provided us with Personal Data, please contact us so we can remove it.

Your Privacy Rights
Depending on your location, you may have the right to:
* Access your personal data
* Correct inaccurate or incomplete data
* Request deletion of your data
* Opt out of certain communications
* Request a copy of your data
To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We may also notify you via email or a prominent notice on our Service prior to the changes becoming effective.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
JPtheGeek
Email: legal@jpthegeek.com
Support Email: support@jpthegeek.com
Phone: 317-936-3300
Address: 156 S Park Blvd, Greenwood, IN 46143
Website: https://jpthegeek.com
For SMS-related questions, reply **HELP** to any SMS message.