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Why JPtheGeek

24/7 365 IT and Cybersecurity Support Solutions for Businesses

 

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Who we are and why you'll like us

We believe that IT service should be friendly and you should feel better after we leave and not be afraid to call us with your issues. Your IT service provider should be prompt, courteous, and, well, you should like them… We strive to be good people first, then good IT people. Our clients love us and we consistently receive positive feedback about our entire team. If you want better IT support, look no further, you found us.

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Friendly

Our team cares about you and is here to help, so because of that, we’re friendly. We hear often that our clients are so thankful that we don’t make them feel stupid, we don’t talk down to them or any of that nonsense. We’re very particular about who we hire and that that they’ll fit in with the team and our expectations.

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Simplifying the Complex

We’re here to help you use your technology to the best of its ability. This means we’re good at simplifying technology to accomplish your goals and not sell you or try to get you to use all of this unnecessary stuff out there. Sure, there is a lot of cool stuff, but at the end of the day, you need to get your job done and not spend all day learning new tech.

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Intelligent

I’ll toot the team’s horn and say that not only are we super friendly, but we’ve got a great team put together and we know what we’re doing. We know how to build the right solution for your business with solutions that are within reach financially.

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Flexible

Our team consistently knows how to be flexible, as we’ve grown, we’ve had to shift how we operate internally. Our team will flex with yours as needed to continue to provide the most excellent IT services you’ll ever have.

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Honesty

We only operate with the highest levels of honesty and integrity, we know how critical your IT solutions are to your business and the level of access that our team has. That’s why we have a team you can trust! Not to mention, we have a ton of internal processes to protect your organization.

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Long Term Planning

We are always planning for the long haul, that means planning and implementing for not only what you need now, but we plan for the long haul. Our team carefully plans for the future of our business and yours, because when you succeed so do we.

 

Mission

Our mission is to deliver premium IT and cybersecurity services, leveraging cutting-edge technology and personalized support to ensure reliability, quality, and security for our clients. We aim to make technology an asset for our clients, offering solutions that are not only effective but also tailored to meet their unique needs.

 

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Core Values

Be an ambassador

We are proud to be problem solvers. Be an ambassador for our team in everything you do, do it with excellence.

Enjoy the journey

We make sure our team feels appreciated and valued. We take the time to stop and acknowledge where we came from so that we don’t miss how impressive the climb is.

Get it done

Clients trust us to build solutions that work and we take that seriously. Our team will overcome obstacles, find solutions and deliver exceptional results.

Evolve and adapt

The people that work here are smart, and smart people know you can always get better. Mistakes are even acceptable as long as you learn something from them. We believe your time at JPtheGeek should make you better.

Do the right thing

What do you do when no one else is looking? Our team acts with integrity, and honesty and focuses on putting ourselves in the shoes of others.

Our Pillars

How we measure client success

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Fast Response Time

We answer tickets and calls as soon as we can to give them a human has looked at this instead of it just sitting for days.

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Customer Satisfaction

We strive for 100% customer satisfaction, we want to make and keep everyone as happy as we can.

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Resolution Time

We resolve their issue as quickly as possible, and we do it right the first time so we don’t have to go back again.

 

Leadership

Meet our leadership team

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Jesse Pearson

Founder & CEO
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Aaron Pearson

Director of Service
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Malana Pearson

Director of Onboarding
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Jimmy Phillips

Director of Partner Success
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Justin Kinney

Director of Security & Compliance
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Levi Roberts

Director of System Administration
 

The Team

Meet the people that take care of your accounts!

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Philip Janutolo

Security Analyst
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Christian Sutt

Help Desk Analyst
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Christian Tielking

Help Desk Analyst
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Brent Wright

Education Technology Administrator
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Gehrig Rihm

Field Service Technician
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Steven Fields

Field Service Technician
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Holly White

Finance Manager & Human Resources
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Nicholas Harris

Junior Systems Administrator

BETTER IT SERVICE IS JUST A CALL AWAY

We’re ready to help you with all things IT. Give us a call or get in touch with our team and we’ll be ready for anything you need.